Cancellation charges for domestic flights: All domestic flights are 100% non-refundable at time of final payment
Notification of cancellations: If you need to cancel, you should notify your travel consultant by written email notification as soon as possible.
Cancellation at short notice: If you need to cancel at short notice (72 hours or less before arrival), you must email AND call us as soon as possible. Your email should be sent to info[at]meiliexperience.com (please do not email your personal Travel Advisor). You must then also confirm your cancellation verbally with a Meili employee by calling our main customer service phone number.
Extraordinary circumstances: If the package is cancelled by you or us due to extraordinary circumstances, you will pay no cancellation fees, and no extra compensation will be paid. Extraordinary circumstances may include but are not limited to, warfare, acts of terrorism, significant risks to human health such as the outbreak of severe disease at the travel destination, or natural disasters such as floods, earthquakes, volcanic eruptions, or weather conditions which make it impossible to travel safely to the tour destination. Further information about extraordinary circumstances can be found here: EU Package Travel Directive.
Rights of cancellation: We reserve the right to cancel confirmed bookings at any time. Exercise of this right could occur, for example, if minimum participation in a tour is not reached, if we are prevented from delivering the contracted services because of unavoidable and extraordinary circumstances, or if the booking party fails to pay the final balance in full.
A non-refundable deposit of 30% of the total price of the booking is required at time of booking. Final payment is due 60 days prior to departure. If your reservation is made within 60 days of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation.
All charges are made in Icelandic krona.
It is possible to process payment in US Dollars or Euros, but then the full amount will be required at the time of booking. Please note that only the price in Icelandic Krona is valid, all charges in USD or EUR will be determined by the currency exchange rate at the time of the payment.
As Meili by Traveo does not charge any booking or transaction fees we can not be held liable to any third party transaction fees that may occur at the time of payment and/or refund, such as fees imposed by your bank or other international transfer fees.
Meili by Traveo accepts all major credit cards and bank transfers are accepted on request.
